Privacy Policy

Last verified: 2026-02-13 | Status: canonical

Last updated: February 11, 2026
Effective date: February 11, 2026

This Privacy Policy explains how a21e, Inc. and its affiliates ("a21e," "we," "us," or "our") collect, use, disclose, and protect personal data when you use our websites, APIs, applications, and related services (collectively, the "Service").

1. Scope

This Privacy Policy applies to personal data processed by a21e as part of operating the Service, including:

website visitors;
account holders;
API and SDK users;
organization admins and members;
creators and subscribers;
enterprise and agency customers.

It does not apply to third-party sites or services that we do not control.

2. Categories of Data We Collect

Depending on how you use the Service, we may collect the following categories of data.

2.1 Account and Identity Data

name, email address, username, profile metadata;
authentication and account identifiers;
organization membership and role.

2.2 Billing and Transaction Data

subscription status, invoices, payment status, and credit balances;
limited billing contact and transaction metadata;
we generally rely on third-party payment processors for full payment card details.

2.3 Usage and Technical Data

API request metadata (for example timestamps, endpoints, request IDs, status codes);
device/browser/app metadata and diagnostics;
rate-limit and security event data;
logs needed for reliability, abuse prevention, and troubleshooting.

2.4 Service Content Data

prompts, intents, instructions, files, comments, and other content you submit;
outputs generated by the Service;
creator metadata and publication details.

2.5 Support and Communications Data

support tickets, messages, and operational communications;
preferences and notification settings.

2.6 Cookies and Similar Technologies

We use essential technical mechanisms for authentication, security, and service operation. We may use limited analytics or operational telemetry to improve the Service.

3. How We Use Data

We use personal data to:

provide, operate, and maintain the Service;
authenticate users and secure accounts;
process billing, credits, subscriptions, and payouts;
run requested workflows (for example prompt execution, website generation, code/IDE workflows, and other agentic features);
improve quality, reliability, safety, and abuse prevention;
enforce policies, contracts, and legal obligations;
communicate product, billing, and support information;
investigate incidents and resolve support requests.

We may use de-identified and aggregated information for analytics, benchmarking, and product improvement.

4. Legal Bases for Processing (Where Applicable)

Where required by law (for example EEA/UK), we rely on one or more legal bases:

performance of a contract;
legitimate interests (for example security, abuse prevention, and service improvement);
legal obligations;
consent (where required).

5. How AI and Provider Processing Works

To deliver requested features, we may process your submitted inputs through internal systems and third-party model providers.

Managed mode: a21e may route requests through providers we select.
BYOK mode: you may choose providers and supply credentials under your own provider account.

Unless explicitly stated otherwise, BYOK credentials are intended for transient request processing and not long-term storage.

You are responsible for ensuring you have rights to submit data and use chosen providers for your use case.

6. How We Share Data

We may disclose data:

to service providers and subprocessors that help us operate the Service (for example identity, hosting, observability, billing, communications, and model providers);
within our corporate group where needed for operations;
with your organization admins according to your workspace settings;
in connection with legal compliance, law enforcement requests, or protection of rights and safety;
in a merger, acquisition, financing, or asset transfer subject to appropriate safeguards.

We do not sell personal data for money. If applicable law treats certain disclosures as "sharing" for targeted advertising, we provide rights described below.

7. International Data Transfers

We may process data in countries other than your own. Where required, we use appropriate safeguards for international transfers.

8. Data Retention

We retain data for as long as reasonably necessary to:

provide the Service;
satisfy legal, accounting, tax, and regulatory obligations;
enforce agreements and resolve disputes;
maintain security and prevent fraud/abuse.

Retention periods vary by data type, account status, and legal requirements.

9. Security

We implement administrative, technical, and organizational safeguards designed to protect data against unauthorized access, disclosure, alteration, and destruction.

No system is perfectly secure, and we cannot guarantee absolute security.

10. Your Rights and Choices

Depending on your jurisdiction, you may have rights to:

access personal data;
correct inaccurate data;
delete personal data;
restrict or object to certain processing;
data portability;
withdraw consent where processing is based on consent;
appeal denial of rights requests.

To exercise rights, contact privacy@a21e.com.

11. U.S. State Privacy Notice (Including California)

Where applicable, state privacy laws may provide rights to know, access, correct, delete, and opt out of certain processing.

a21e does not knowingly sell personal information for monetary consideration.

If a processing activity is considered targeted advertising "sharing" under state law, you may request opt out by contacting privacy@a21e.com.

Authorized agents may submit requests on your behalf subject to verification requirements.

12. Children's Privacy

The Service is not directed to children under 13 (or under the minimum age required by local law). If you believe a child submitted personal data, contact us and we will take appropriate action.

13. Third-Party Services

The Service may integrate with third-party tools and platforms. Their privacy practices are governed by their own policies and terms.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Material updates will be communicated through reasonable channels (for example website notice, in-product notice, or email).

15. Contact

Privacy inquiries and rights requests: privacy@a21e.com
Legal inquiries: legal@a21e.com
Support: support@a21e.com