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Quality Management System Design
Quality management system with quality framework design, defect analysis methodology, continuous improvement program, KPI system, and certification readiness assessment.
Capacity Planning & Demand Management
Capacity planning framework with demand forecasting, capacity modeling, bottleneck analysis, investment triggers, and scenario planning for resource allocation.
Outsourcing Strategy & Transition
Outsourcing strategy with core/context analysis, vendor selection framework, retained organization design, transition plan, and performance governance.
Service Design & Service Blueprint
Service design with service concept, customer actions, frontstage/backstage processes, support systems, failure points, and measurement approach.
Automation Opportunity Assessment
Automation opportunity assessment with process suitability scoring, technology matching, per-process business cases, implementation sequencing, and organizational impact.
Digital Transformation Roadmap
Digital transformation roadmap with maturity assessment, capability gap analysis, initiative prioritization, investment phasing, governance, and change management.
Customer Journey Mapping & CX Strategy
Customer journey mapping with persona definition, touchpoint analysis, pain point identification, experience metrics, and improvement roadmap.
Vendor Assessment & Strategic Sourcing
Strategic sourcing with category analysis, supplier evaluation scorecard, total cost of ownership, negotiation strategy, and relationship management framework.
Shared Services Center Design
Shared services design with scope definition, service catalog, delivery model, SLA framework, technology platform, transition plan, and governance.
Supply Chain Strategy & Optimization
End-to-end supply chain strategy with network design, demand planning, inventory optimization, logistics strategy, supplier management, and risk mitigation.
Process Optimization & Lean Transformation
Process optimization with current-state mapping, waste identification, future-state design, improvement prioritization, and sustaining mechanisms.
Target Operating Model Design
Target operating model design with organizational structure, governance, process architecture, technology enablers, and implementation roadmap.